Remote Position, HQ Lacey, WA
Alliance Enterprises, Inc, founded in 1981, has a history of providing innovative technology-based solutions. Alliance specializes in developing applications that support vocational rehabilitation agencies in assisting people with disabilities to obtain long term employment.
At Alliance, we invest in people, meaning we push our employees to increase their business savvy, technical knowledge, and industry perspective. Our employees are trustworthy and care about each other and our customers; we work together to support the vocational rehabilitation industry.
We are looking for a Cloud Operations Engineer to support our Software as a Service customers. Cloud Operations Engineers manage the health of the customer information system environments and address customer requests and inquiries. This position is eligible for remote work.
- Perform application deployments and upgrades; configure and manage security and supporting software.
- Provide assistance to customers for cases escalated from the Customer Support team.
- Diagnose and resolve complex customer hosting issues.
- Perform customer environment maintenance including software patches, operating system updates, certificate management, and security enhancements.
- Ability to follow protocols to protect sensitive customer data in a high-compliance environment.
- Ability to adjust work schedule and provide on-call support for critical issues.
- Experience in a technical support role.
- 2+ years working in Microsoft Azure a plus.
- SQL and PowerShell coding experience desired.
- Information security experience; certification a plus.
- Primarily a stationary position; may have occasional opportunities to move about within an office environment.
- Operation of a computer and typical office machinery.
|Employment Type||Full Time; Exempt|
|Salary Range||$80,000 – $93,500 annually|
|Industry||Software, Information Technology and Services|
To Apply: Please submit your resume and cover letter at: www.allianceenterprises.com/culture-and-careers/
If you require reasonable accommodations to perform any of these duties, please contact: HR@allianceenterprises.com
Alliance Enterprises is an Equal Opportunity Employer