New Mexico DVR Customer Profile

Alliance Enterprises

Customer Profile

New Mexico Division of Vocational Rehabilitation

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"Alliance demonstrated excellent leadership and support during the implementation of this project and New Mexico has not only developed a cutting edge case management system, we have also benefited immensely from the technical and professional learning experience."

~ Larry E. Borrego, Deputy Director of Rehabilitation Services

Vision

Before selecting the AWARE Case Management System, the New Mexico Division of Vocational Rehabilitation conducted a comprehensive evaluation of available systems over several years. The Division's objective was to replace the existing paper file and VAX data entry system with an agency-wide case management system that streamlined their business practices and greatly improved their reporting capabilities.

Approach

Working in conjunction with the Mississippi Department of Rehabilitative Services, the Division provided feedback to Alliance on the expansion and customization of AWARE to meet their specific business needs. Alliance assisted them in implementing the new system for their agency.

Results

The Division implemented the system agency-wide, conducted user and administrative trainings and were responsible for migrating their data from the mainframe to AWARE. Working with Alliance, the Division developed business practices for administering the system on a day-to-day basis, implementing upgrades and maintaining their server environments.

Today

Since implementation, the Division has been an active member of the Update, Maintenance and Support Users Group. During this time, the Division has experienced major retirement turnover and has been able to successfully transfer knowledge from the original implementing staff to those currently responsible for the system.

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