New Mexico CFTB Customer Profile

Alliance Enterprises

Customer Profile

New Mexico Commission for the Blind

www.cfb.state.nm.us/

"We have found that (AWARE) is an exceptionally effective management tool.
...we have been able to track and manage expenditures much more efficiently , resulting in a vastly improved management of our caseload budget."

~ Greg D. Trapp, Executive Director

Vision

The New Mexico Commission for the Blind sought to implement the AWARE case management system that already had been customized for New Mexico Division of Vocational Rehabilitation. The Commission placed particular emphasis on managing their Independent Living caseloads and their use of the Window-Eyes screen reader software.

Approach

Working closely with the Division of Vocational Rehabilitation, the Commission worked with Alliance to train their project staff, their technical staff and their counselors. The agency staff was very involved in the design and development of the Independent Living case type and associated federal reports.

Results

With a small staff, the Commission successfully implement the system for participants with Vocational Rehabilitation, Independent Living and Older Blind case types. With approximately 50% of the agency using the system with screen reader software, the agency has been instrumental in providing feedback to Alliance to optimize the interaction with the Window-Eyes application.

Today

As one of the four agencies that have been with the Upgrade, Maintenance and Support program since 1999, the Commission continues to actively take part in the Users Group working on Independent Living issues and the Accessibility Special Interest Group.

5top of page